Have you ordered something from us and are you not completely satisfied with your purchase? No problem at all! For all our webshop customers is not satisfied, money back. You can cancel your order free of charge within 30 days of receipt.
This means that you can return the goods to us at no cost.
- For returns via DHL Parcel, please register your return by contacting our customer service.
Have YOU RECEIVED A COMPLETE OR DAMAGED PRODUCT?.
When you order something from us, you can assume that it is a high-quality product. Should you receive a defective, damaged or incomplete product as a result of your order via our webshop, we will ensure that this is dealt with properly. If your product becomes defective within the return period, you can invoke the guarantee through our customer service.
HOW FAST WILL I BE REIMBURSED AFTER RETURNING IT?
You will receive the purchase amount of the returned item(s) including delivery costs back from us as soon as possible after you have returned the item(s) you ordered via the webshop. A maximum period of 10 days applies. We may withhold reimbursement until we have received the goods or you have provided evidence of having sent back the goods (whichever comes first). You will receive the purchase price via the payment method you used for the original transaction.